Ask your first question
Use the knowledge assistant to find information available through your workspace. This guide takes you from opening Home to checking an answer.
Before you start
You need your organization’s Orqestra address and access to the workspace you want to use. Your administrator must also have enabled the knowledge assistant there.
Ask your question
- Open Orqestra using the address provided by your organization and sign in.
- Check the workspace name in the header. If necessary, select another workspace.
- Open Home.
- Enter a question about information your organization makes available through the assistant. For example: “What are the steps for requesting a new supplier?”
- Select Send or press Enter.
The conversation opens. If the assistant is available, it processes your question and displays a response. Otherwise, a status message explains what needs attention.
Check the answer
Read the answer and review the sources shown with it. Check that the supporting material addresses your question and is suitable for the decision you are making.
AI-generated answers can contain mistakes or omit relevant information. A source reference helps you investigate an answer; it does not establish that every statement is correct. A relevance score describes a retrieval match, rather than confidence in the answer’s accuracy.
If the answer is too broad, ask a more specific follow-up. For example: “Which of those steps must I complete before requesting approval?”
If you cannot get an answer
| What you see | What to do |
|---|---|
| Access or assistant setup is being provisioned | Wait while Home checks availability again. |
| A temporary availability problem | Allow a few minutes. If it continues, contact your workspace operator. |
| You do not have permission to query the assistant | Select Request access to act, if offered, and submit an access request. |
| The assistant is disabled or incorrectly configured | Contact your workspace operator. After the issue is resolved, select Check again. |
When reporting a problem, include the workspace name and the message displayed. Follow your organization’s rules when sharing conversation content.
Next
Understand assistant results explains sources, missing information, and how to assess an answer.